Are you experiencing a technical problem? We can help you remotely!
If you are experiencing a technical problem, JK Software can help you solve it! Call us and our technician will connect to your computer via the Rust Desk program.
Before you start, read the following!
JK Software is not responsible if, through the use of any program offered or supported by our company or a third party, you suffer any damage or become a victim of fraud.
These programs include, but are not limited to: RustDesk, Anydesk, Teamviewer, and any other similar remote access or management software.
Although JK Software may provide or recommend these tools to facilitate our services, we are not responsible for the security, proper operation, or possible use of these programs by malicious users for fraud or other illegal actions.
It is important that users take the necessary security measures, be cautious, and not provide personal or sensitive information to people they do not fully trust. Please always make sure that you know who you are talking to and that this person is trustworthy before proceeding to use any remote access program.
It is recommended that you contact JK Software directly to verify the identity of the person you are speaking to. Also, be aware of signs that may indicate malicious intent, such as requests for personal information, financial details, or passwords.
The security of your data is of utmost importance, and we urge users to stay informed about security best practices and not hesitate to terminate any communication that appears suspicious or untrustworthy.
Preparation instructions for Remote Support
1. Download the RustDesk program here
Click on the buttons to download RustDesk. Select the button that corresponds to your computer software.
2. Run Rust Desk
After the program download is complete, go to your downloads or the folder where you saved Rust Desk and double-click or click and press Enter.
2. Run Rust Desk
After the program download is complete, go to your downloads or the folder where you saved Rust Desk and double-click or click and press Enter.
3. Connection information
Once you open the program you will see the environment shown in the image. In order for our technician to connect to your system, you will need to share with us your ID and One-time password.
ATTENTION!
Before sharing any information, make sure we have asked you for it and make sure you do not provide it to third parties!
Any questions?
Here you will find the answers to the most frequently asked questions by our customers.
Because by using a remote access or management program, our technician is given the opportunity to help you solve any problem that arises immediately. Using such a program, the entire process is facilitated, since our technician does not need to be in the same room as your computer.